Homes

1When is a customer considered Residential?
Residential customers are inhabitants of family homes that use natural gas or liquefied petroleum gas as fuel for domestic non-commercial use.
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2What are the current rates?
To see our current rates, click on the following link.
Current rates

Large customers

1When is a customer considered a Large User?
Large Users are those users who do not use gas for domestic use, are not CNG stations or sub-distributors and have a service contract for a minimum daily amount for a period of no less than twelve months.
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2What are the current rates?
To see our current rates, click on the following link.
Current rates

Large customers

1When is a customer considered a Large User?
Large Users are those users who do not use gas for domestic use, are not CNG stations or sub-distributors and have a service contract for a minimum daily amount for a period of no less than twelve months.
Read more
2What are the current rates?
To see our current rates, click on the following link.
Current rates

General information

1How do I connect to natural gas if my home is already on the gas network?
  • Contact a registered gas installer to complete the internal installation project, which includes installing appliances and ensuring that the gas installation is leak-proof and ventilated.
  • The registered gas installer must submit three forms and one gas layout scheme on your behalf to the Camuzzi offices as follows:
    • Feasibility Request (Form. 3.4 A). Used to report the type of installation to be carried out, the number of appliances, usage, etc. It must include a land registry plan.
    • Partial Inspection Request (Form. 3.5 Partial). Used to request the inspection of uncovered pipes, vents, etc. Must be submitted with the As-Built Plan of the installation.
    • Final Inspection Request (Form. 3.5 Final). Used to request the final inspection, once appliances have been connected.
  • When the final inspection is approved, you are ready to request service activation: connection to gas grid, gas supply and installation of the meter.
2How do I connect to natural gas if my home is not on the gas network?
  • Go to your nearest Camuzzi Commercial Office and ask for the Request for the Creation of a Preliminary Natural Gas Network Extension Project and the Project Applicants Form. Complete it and hand it in.
  • After a feasibility study, we will issue the network extension preliminary schematic and the discount proposal (with the exception of works to be carried out on the Andes gas pipeline, which will not receive any discount proposals) in consideration for the transfer of the work. This transfer will be carried out in accordance with Law 24076, under which the construction work to extend the network is incorporated into the property of the companies for its maintenance and use, for reasons of public safety and to ensure normal and efficient service provision. The user is also exempted from all kind of liabilities for damages to third parties that might be caused by the works on this extension.
  • If the discount proposal is accepted, you must choose a contractor from the list available at the Camuzzi Commercial Office.
  • The selected contractor must request the relevant municipal authorization as well as the final inspection by Camuzzi once the works are finished. When the company has given its approval, the infrastructure will be transferred to Camuzzi (in accordance with Law 24,076) and approved to start operating.
  • Once all of the above steps have been completed, you will be ready to request service activation.
3How do I request service activation?
Once you have completed the steps to connect your home, business or manufacturing plant to the natural gas grid, you are ready to request service activation: connection, supply and meter installation. For this you must submit:

  • Original documents as well as a photocopy of title deed or contract of purchase and sale with certified signatures or rental contract with real estate agent’s letterhead, stamp and signature.
  • Original and photocopy of National Identity Document or similar identity document.
  • Signatory’s power of attorney, if the account is not in their name.
  • Should you eventually be included in the Commercial category, you will also have to submit an up-to-date form of registration in the AFIP (internal revenue service), tax on gross receipts and CUIT tax identification number.
  • You must also pay the different charges as defined by ENARGAS, where applicable.
4How do I cancel the service?
To cancel gas service, go to the Camuzzi Commercial office closest to your home address with documentation to confirm you are the account holder, and fill out the Cancellation Request form. It is required that there are no unpaid bills and that the last unissued bill is paid to cover the difference in days between the last reading and the date of service cancellation.
5How do I get the service reconnected?
Service may be disconnected due to an unpaid bill, for safety reasons or at the user’s request:

Reconnection of service disconnected for unpaid bill
To restore service after shutoff due to non-payment, go to the Commercial Offices with your ID. There must be no payment due on your account. If gas has not been supplied for a period greater than one year, you will have to hire a registered gas installer to check the facilities.

Reconnection of service shut off for safety reasons
To restore service after shutoff for safety reasons, go to the Commercial Offices with your ID and form 3.5 approved by the distributor.

Reconnection of service shut off at user’s request
To request service reconnection after having requested removal of the meter, go to the Commercial Offices with your ID. There must be no payment due on your account. If gas has not been supplied for a period greater than one year, you will have to hire a registered gas installer to check the facilities.
6How do I change the account holder?
Gas supply should always be in the name of the customer who uses it, as set out in the Service Regulations. This is also necessary to access benefits such as the Social Rate. Visit the Virtual Office and change the account holder and put the service in your name easily and quickly, without leaving your home.

  • To change the account holder, have ready your account number, National Identity Document (DNI) and proof of address (such as a rental contract or certificate of domicile).
  • In the Virtual Office, enter the “Procedures” section and then select “Change of Account Holder”.
  • Once you have completed the change of account holder, you will receive an email with all the details of the procedure. Your account will also be linked with the Virtual Office.
  • P3 users, Large Users and official bodies must request the change in person.
  • Those who change category (such as from Residential to Commercial) must also make the change in person.
  • If the gas service has been out of use for a period greater than one year, the distributor shall carry out an inspection of the internal installations. If any repairs are necessary, you must hire a registered gas installer.
7I don’t understand my bill
In the section View Your Bill you can find a detailed explanation of every item on the bill.
View your bill
8I want to pay my bill. What do I do?
9Where can I pay my bill?
Click on the following link to see authorized payment locations:
Payment methods
10How do I start a direct debit?
If you wish to pay your bills via direct debit, you can arrange this directly by giving your account number to the relevant credit card company.
11Where are Camuzzi’s Commercial Offices?
Click on this link to see the location of our Commercial Offices:
We are here
12Where can I find a list of registered gas installers?
Click on this link to see our list of registered gas installers:
Registered gas installers
13What are the Service Regulations?
The Service Regulations are available to download at the following link:
Service regulations

Investors

1Investors
Camuzzi is made up of two legal persons: Camuzzi Gas Pampeana S.A. and Camuzzi Gas del Sur S.A.. They share headquarters and the same management team.
2Does Camuzzi have shares on the stock market?
Yes. Camuzzi Gas Pampeana S.A. shares (CGPA2) are traded on the Buenos Aires Stock Exchange. This originated in the stock auction on 5/10/00, when the Argentine State sold all its shares in the company.
3When does Camuzzi’s fiscal year end?
On December 31 every year.
4Does Camuzzi issue quarterly accounting statements? Is the format of these statements based on Argentine regulations?
Camuzzi issues its quarterly accounting reports in Spanish according to Argentine accounting norms.